Terms of service.

Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 7 days of delivery.

Please inspect your order carefully upon arrival and let us know within 7 days if any significant damage occurred in transit. Please provide images of the damages and email at Jenesiscandleco@gmail.com.

Please double check your addresses - especially shipping address - before placing your order.  Once your order is placed it is very difficult to make any changes.

The buyer is responsible for shipping costs on all returns, please save tracking information.

We cannot accept returns of our perfume products.